Silva / DUBS issues

Silva: Low priority issue | Medium priority issue | High priority issue
DUBS: Low priority issue | Medium priority issue | High priority issue
Complete the email template, with a Summary in the email subject line.
Emergency issues with Silva or DUBS should be logged by phone on 02030867205

1. Emergency: All of Silva and/or Dubs is down (needs to be logged by Phone, 02030867205)
2. High: Business critical process are unable to be actioned e.g. Transportation Invoicing, AV Claims for all customers, NHH billing run
3. Medium: The issue is inconvenient and needs a time-bound resolution
4. Low: The issue is inconvenient and doesn't need a time-bound resolution

MIDAS issues

JIRA is no longer in use. For MIDAS issues please email [email protected] with the details and A member of IT will log the issue with Swiftest.
Critical issues should be logged by phone 02070623900

Service status pages

xoserve notifications
C&C Group

If you need further guidance on opening a support request with external suppliers or need to escalate an issue, speak to your manager in the first instance or the IT department.

https://www.xoserve.com/notifications/